- Networking
- Passive Component
- Routers
- Switchs
- Firewalls
- Multiuse Appliances
- UPS
- Terminal Devices
- IP Phones
- Analog Phones
- DECT Phones
- Digital Phones
- Audioconference
- DECT Enterprise
- Communications Servers
- SOHO / SMB
- Medium / Large
- Asterisk Open Source
- Mobility
- Wireless AP's
- GSM / 3G / 4G
- Wireless Bridges
- Wireless Switch / Controller
- Applications
- Fax Server
- ACD
- Desktop
- Call Reporting
- Monitoring
- Video and Collaboration
- Video
- Cloud Based Services
Xcally Motion
Provide the best Customer Journey Experience allowing your contacts to interact with you using voice, video, web chat, e-mail, sms, fax and many other channels.
Using the XCALLY Motion Open Channel Technology API, it is very easy to integrate the Channels you like the best: Social Media, external e-mail or video interactions.
XCALLY Motion provides also integrations with many thirs party software applications available on the market (like CRM or Ticketing Systems).
A single server installation can manage more than 100 agents, with a great cost benefit!
To know more, here you find some useful contents:
- Brochure
- Presentation
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XCALLY Motion is available in the following version: - PLUS, OMNI-GOLD, DIALER-GOLD and ULTIMATE
FEATURES: MULTICHANNEL - Enjoy Voice, SMS, Web Chat, E-mail, Fax and Social Channels on the same unified solution! CONTACT MANAGEMENT - Manage your Customers' information and keep track of their interactions across multiple Channels! API OPEN CHANNEL - Develop your favorite custom channels (social networks, video...) in just few steps. Your Agents will then manage Customer interactions inside a single Omnichannel Desktop interface. AGENT SOFTPHONE - Your Agents can login to their Queues, manage multiple Status and perform different Tasks, according to their assigned Skills, using the Windows Motion Phone bar. REALTIME MONITORING - Use the Realtime panels to monitor your Agent's performances and to make dynamical changes in case of urgency needs. ANALYTICS AND REPORTINGS - Analyze data and performances through our ready-to-use Reports or build your own Reports tailored to your business goals. CUSTOM DASHBOARDS - Every Contact Center is unique: build your own custom Dashboards to monitor and improve its performances! AUTOMATIONS & TRIGGERS - Make things automatically happen, according to previously defined timing and actions.
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